Privacy policy

The protection of the privacy of visitors to our website is of the highest importance to us. Therefore, we make every effort to secure the personal data of visitors to our website. This privacy policy clearly presents and explains the rules and scope of processing all personal data. It also includes the procedure for using cookies. State-of-the-art technical and organisational measures are used to ensure a high level of protection for the processing of personal data.

The privacy policy is addressed to all persons using the website https://b2b.innpro.eu. It shall apply from 30 June 2023. The last update was on 13 October 2025.

DEFINITIONS:

• Administrator – an entity that independently determines the purposes and means of personal data processing. The administrator of personal data is INNPRO Robert Błędowski Sp. z o.o., Rudzka 65c, 44-200 Rybnik.
• Personal data – information about an identified or identifiable natural person,
• Website: website available at: https://b2b.innpro.eu/
• GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC,
• Recipient/User – persons visiting our website,
• Policy – hereby privacy policy, effective from 30 June 2023,
• Cookies – IT data, text files stored on users' devices (e.g. on a laptop, computer, tablet or phone) transmitted by websites.

WHO IS THE PERSONAL DATA ADMINISTRATOR AND HOW CAN YOU CONTACT THEM?

The administrator of personal data of all users of the website, within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) is INNPRO Robert Błędowski Sp. z o.o., which is the administrator of the website available at: https://b2b.innpro.eu/

Pursuant to Article 4c of the Act of 8 March 2013 on counteracting excessive delays in commercial transactions, Journal of Laws 2023.1790 (Dz.U.2023.1790), as amended, the Administrator declares that it has the status of a large entrepreneur.

HOW TO CONTACT THE DATA ADMINISTRATOR?

In all matters relating to the processing of personal data in connection with the use of the website https://b2b.innpro.eu/ you can contact the administrator by email at: dane.osobowe@innpro.pl or by post at the following address: INNPRO, Rudzka 65c, 44-200 Rybnik.

HOW DO WE COLLECT YOUR PERSONAL DATA AND WHAT TYPE OF DATA DO WE PROCESS?

We have obtained your personal data from you when you entered the website, filled in the contact form, made enquiries or subscribed to the newsletter. In addition, we obtain data through the account registration form on the website. The administrator processes the following personal data:

• name and surname/company name, e-mail address, telephone number, information contained in the content of messages sent via our website and via e-mail in order to fill in the contact form and contact us,
• first and last name, e-mail address for the purpose of setting up a subscription to our newsletter,
• company name, tax identification number, first and last name, address, e-mail address, telephone number, and login details for account registration,
• in connection with the use of cookies: IP address, domain name, browser type, operating system type, and data about the User's navigation path and the time spent on specific subpages,
• data necessary to place an order and issue an invoice or bill: first name, last name, company name, address, tax identification number, telephone number, e-mail address when placing an order.

WHY DO WE PROCESS YOUR PERSONAL DATA?

Your personal data is processed for the following purposes:

• Communicating with you. We use your personal data to communicate with you in connection with the services we provide through various channels, e.g. by e-mail or via the contact form,
• Sale and delivery of products, services and full use of the https://b2b.innpro.eu/ website. We use your personal data to accept and fulfil orders,
• Your data is processed for the purpose of direct marketing activities, as well as for sending newsletters with information about offers or content that constitutes commercial information sent electronically,
• Ensuring the security of services. We use your personal data to ensure the security of the services we provide electronically,
• Fraud prevention. We use your personal data to prevent and detect fraud and abuse in order to protect the safety of users,
• Compliance with legal obligations. We collect and use your data to comply with the law,
• Handling complaints and enquiries. We use your personal data to handle complaints you submit or in connection with our website, as well as to respond to your enquiries,
• Recommendations and personalisation. Your personal data is processed in order to recommend products and services that may be of interest to you.

ON WHAT BASIS DO WE PROCESS YOUR DATA?

In accordance with Regulation (EU) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, we process your data:

• When processing is necessary to fulfil a legal obligation (Article 6(1)(b) and (c) of the GDPR). The administrator processes your personal data, amongst other things, in connection with and on the basis of:
  • consumer regulations,
  • tax law,
  • civil law,
  • telecommunications law,
  • regulations on the provision of electronic services
• When processing is necessary for the purposes of the legitimate interests pursued by the administrator (Article 6(1)(f) of the GDPR),
• When processing is based on your consent (Article 6(1)(a) of the GDPR). Permission to process your personal data is voluntary. You have the right to withdraw your agreement at any time. Withdrawing your agreement does not affect the legality of processing that was carried out on the basis of your agreement before it was withdrawn.

DO WE SHARE YOUR PERSONAL DATA?

Your personal data is shared with entities affiliated with the administrator. They adhere to the same high standards of security for your personal data. Sharing takes place for strictly defined purposes and in the manner described below:

• We share your personal data with public authorities and entities performing public tasks or acting on behalf of public authorities, solely to the extent and for the purposes required by generally applicable law.
• We share your personal data with entities cooperating with the administrator who process personal data on the basis of relevant agreements.
• We share your personal data with entities performing the administrator's tasks, including software providers.
• We share statistical information about our users with third parties; third parties are unable to identify any specific user on the basis of this information.
• On our website, we also provide an interactive AI chatbot, which is used to answer questions and facilitate contact with us. The chatbot is operated by Spark DigitUP Sp. z o.o., Plac Wolnica 13 lok. 10, 31-060 Kraków, NIP 6762496391 - owner of ‘Trafficwatchdog’ - an entity with which we have concluded a personal data processing agreement. When using the chatbot, personal data provided voluntarily by the user may be processed, in particular the content of messages entered in the chat window, as well as technical data relating to the use of the website (such as the URLs of visited pages, the date and time of the visit, technical information (e.g. screen resolution, device type, browser type or operating system), the visitor's IP address, geolocation data (country and city where the visitor was located)). This data is used solely for the purpose of enabling the chatbot to function, corresponding with users and providing support in the use of our services. Trafficwatchdog processes the data in accordance with our instructions and the applicable data protection regulations on the basis of a personal data processing agreement.

DO WE TRANSFER YOUR DATA TO COUNTRIES OUTSIDE THE EEA?

The entities that process and collect personal data on our website are mainly based in Poland and countries of the European Economic Area (EEA). Outside the EEA, only one entity cooperating in the provision of statistical services for our website uses Google Analytics – Google Inc. is based in the USA. In accordance with the guidelines of the European Commission, we have individually assessed the level of data protection provided in the context of cross-border data transfers to Google. In our opinion, Google's Privacy Policy contains all the necessary contractual clauses to ensure an adequate level of protection for this data. By using our website, you consent to the transfer of your statistical data to Google Inc., which has its servers and headquarters in the USA. If you do not agree to the transfer of your data, please stop using our website.

HOW LONG DO WE PROCESS YOUR PERSONAL DATA?

We will store the data for the period necessary to achieve the above purposes; not shorter than the period specified in the archiving regulations or other legal provisions. We will also retain electronic documents containing personal data if:

• the data may be relevant to any ongoing or future legal proceedings,
• it is required by law,
• we believe that the data may be relevant in establishing, enforcing or defending our legal rights,

WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA?

The processing of your personal data requires that your rights regarding the protection of your privacy be respected.

The way to exercise your rights: In order to ensure that your rights are met, you can contact the Website Administrator by sending an email to: dane.osobowe@innpro.pl. By contacting the designated person, you can obtain a copy of your data or obtain other information about its processing. In order to ensure the security of your personal data, we have implemented internal procedures that will allow us to easily fulfil your rights.

If you wish to exercise any of the rights described below, please contact the Administrator at dane.osobowe@innpro.pl

• Right of access to your personal data. Exercising this right allows us to inform you whether we process personal data related to you, and if so, you have the right to receive a copy of your personal data. In addition, it will also allow you to verify whether we process your data in accordance with the law.
• Right to rectify your personal data. If you notice that your data is incomplete, incorrect or out of date, you have the right to request that the information be corrected. Please note that when fulfilling your request, we are obliged to verify the accuracy of the new personal data provided to us.
• The right to restrict the processing of your personal data. Please note that when you object to further processing, we must verify whether we still have overriding and legitimate grounds to continue processing your personal data. Exercising this right allows you to request that further processing of your personal data be restricted in the following cases:
  • When you question the accuracy of your personal data,
  • When it turns out that our processing does not comply with applicable law,
  • When you need your data to establish, pursue or defend claims.
• Right to delete your personal data. We are obliged to delete your personal data immediately:
  • When your data is no longer necessary for the purposes for which it was collected or otherwise processed,
  • When you have exercised your right to object to the processing of your data,
  • When you have withdrawn your consent on the basis of which we processed your personal data,
  • When we have processed your data unlawfully or are obliged to delete your personal data in order to comply with an obligation imposed by applicable law.
  Please note that we are not always obliged to delete your data, particularly when processing it is necessary to fulfil a legal obligation.
• The right to object to the processing of your personal data is applicable when you believe that the processing affects your rights or freedoms. You can justify your right to object by referring to a specific situation related to you, which indicates that the processing of your personal data violates your rights or freedoms. In certain specific situations, we may demonstrate that we have legitimate grounds for processing personal data that override your rights and freedoms. This mainly applies to ensuring the security of the website and preventing fraud. In such cases, this right does not apply to the right to erasure.
• Right to transfer your personal data. If you wish to receive your personal data in a commonly used machine-readable format or to provide it to a third party of your choice, you may exercise your right to transfer your data.
• Right to make a complaint. Please also remember that you have the right to lodge a complaint regarding our processing of your personal data with the supervisory authority, which is the President of the Personal Data Protection Office. Although you have the right to lodge a complaint, we would be very grateful if, before doing so, you would give us the opportunity to address your concerns and doubts regarding our processing of your personal data. For this reason, we kindly ask you to contact the Data Administrator.

We make every effort to respond to all legitimate requests as quickly as possible. If your request is particularly complex or you have submitted several requests, it may take us longer than usual to process them. In such cases, we will inform you of the extension and provide you with ongoing information regarding the processing of your request.

HOW SECURE IS THE INFORMATION ABOUT ME?

We strive to ensure the highest level of security for our website users, which is why we are constantly working to secure and protect your personal data during transmission using specialized encryption protocols and dedicated software.

We organize, maintain, and update physical, electronic, and procedural safeguards for personal data related to the collection, storage, and disclosure of our users' personal data on an ongoing basis. The implemented safeguards give you the highest level of security for your personal data.

All information about you that we process is stored on appropriately encrypted and secured servers. The administrator regularly assesses the level of security within its network and monitors internal regulations and procedures implemented to protect data from all possible negative consequences.

Please note that even the highest security standards based on the latest technologies do not guarantee complete security of your personal data when you share information via the Internet or publicly available networks. There is therefore a risk that unauthorized third parties may gain access to your personal data.

USE OF COOKIES

What are cookies? They are simply pieces of information, particularly text files, that users store on their end devices and that are sent by various websites. Cookies allow your device to be recognized and the website to be displayed accordingly, tailored to your individual preferences. Cookies usually contain: the name of the website they come from,

Why do we use cookies? We use cookies and other technologies (collectively referred to as “cookies”) to recognize your browser or device, learn more about your interests, and provide necessary features. In particular, we use cookies for the following purposes:

• Preventing fraudulent activity,
• Improving security,
• Reporting (this will allow us to measure and analyze the performance of our services),

What cookies do we use? We use two basic types of cookies on our website: session cookies and persistent cookies. Session cookies are temporary files that are stored on your device until you close your web browser. Persistent cookies are stored on your device for a specified period of time in the cookie parameters or until you delete them. The following types of cookies are used on our website:

• Essential – enable the use of services available on the website, e.g., authentication cookies – used for services that require authentication on the website,
• Performance – enable the collection of all information about how the website is used,
• Functional – enable the storage of your selected settings and personalization of your interface, e.g., in terms of the selected language or region, font size, website appearance, etc.,
• Used to ensure security – used to detect authentication fraud on the website.

What security measures should you take? Your device should be equipped with antivirus software with an up-to-date virus definition database, an up-to-date and secure version of a web browser, and a firewall enabled. It is also recommended to enable anti-phishing filters in your web browser, which check whether a website is authentic and not used to phish for information. You should also be careful about which attachments you open and which links you click on. Users should only use trusted wireless networks.

Do cookies contain personal data? Although cookies do not contain or constitute personal data, some information stored in cookies, such as preferences, may be treated as personal data. Personal data obtained using cookies may be processed only for the purpose of performing specific functions for the user in the manner described above. Such data is encrypted in a way that prevents unauthorized access.

How do we ensure security? To ensure the security of your personal data processing, we use cookie storage and reading mechanisms that do not allow any confidential information to be downloaded from your Device. It is impossible to transfer any viruses, Trojan horses, or other worms from our servers to your Device.

Deleting cookies and changing preferences. The website's right to store and obtain cookies is based on your consent. This consent is given when you configure your web browser or when you visit the website. You can configure your settings at any time and in any way you wish, and specify the conditions for storing cookies. Standard web browsing software allows cookies to be placed on your device by default. You can block the automatic handling of cookies at any time in your browser settings. Below are links to the websites of various browsers with detailed instructions on cookies, including how to delete them:

• Google Chrome – https://support.google.com/chrome/answer/95647?hl=en
• Mozilla Firefox – https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
• Opera – https://help.opera.com/pl/latest/web-preferences/#cookies
• Edge – https://support.microsoft.com/pl-pl/help/10607/microsoft-edge-view-delete-browser-history
• Safari – https://support.apple.com/pl-pl/guide/safari/sfri11471/mac
• Internet Explorer – http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11

If you disable all cookies in your browser, neither we nor third parties will send cookies to your browser. If you do this, you may need to manually adjust some preferences each time you visit the website, and some features and services may not work.

To exercise your right to object under the GDPR, you must log out of all devices and delete cookies from them. The update process may take up to 48 hours.

COMMERCIAL INFORMATION – MARKETING and NEWSLETTER

We may use your contact details and information about your activities on the portal to promote our goods and services. The data processed and the regulations applied based on your consent are always properly regulated. We also provide you with the option to withdraw your consent to the processing of your personal data for marketing purposes and to object to the processing of your data for this purpose.

The basis for marketing activities is primarily your consent and the legitimate interest of the Administrator in promoting its services. Please note that allowing the Administrator to carry out marketing activities is entirely voluntary. We will process data for marketing purposes until you withdraw your consent to receive commercial information from the Administrator.

The services of b2b.innpro.eu may include third-party advertisements and links to their websites. External advertising partners may collect information about you only when you interact with their content, advertisements, and services.

CHANGE TO THE PRIVACY POLICY

We may change or update our Privacy Policy, in particular if the need or obligation to make changes results from changes in the law. Any significant changes will be posted on this page, and we will also inform you about them via our website.

FINAL PROVISIONS

For further information on the processing of your personal data, including answers to questions regarding the entire scope of the Privacy Policy, please contact the administrator.