Transport Claims

The received goods should be checked in the presence of the courier. If you find any damage (the package is bumped or has holes) on the shipment or visible signs of theft (broken INNPRO tape, traces of tape peeling off, cuts), it is necessary to write a damage report with the courier.

The protocol/report must be signed by the person who received the package and the courier. It is necessary to document all damages, from the master carton up to individual packages with photos.

What to do when there is damage?

• GLS: Report to the courier and fill out a damage protocol with them. Attach the report to your email.
• DPD: Inform the courier and fill out the electronic damage report.
• DHL: Notify the courier and complete the report.
• UPS: Report damage, fill out a protocol with the courier. UPS may send another courier in 7 days to verify the package.

Please write an email to shipment.dmg@innpro.pl and add your account manager in CC.

The email must contain the following information:

Information which we need:	Please fill in below:
Delivery date:	x
Carrier:	x
Invoice number:	x
Client country ISO code:	x

By code country we mean for Poland -> PL, for Germany is DE and etc.

THE EMAIL TITLE MUST INCLUDE THE PREFIX “ (D) ” IN ORDER FOR YOUR CLAIM TO BE PROCESSED

For visible damages, the information should be sent up to the next day after delivery or with hidden damages up to 7 calendar days.

Attachments with download option:

• Damage protocol template
• Damage protocol example

If you wish to ask questions about your order, for example, the expected delivery date, please write an email to shipment.dmg@innpro.pl and add your account manager in CC.

The email title CANNOT include the prefix “ (D) ”.

In case of any questions, please contact your account manager.